I forgot my user ID or password. What do I do?
If you forgot your password but you know your user ID, please use the "Forgot Your Password?" link on our login screen to reset your password via e-mail. If you forgot your user ID, please call us at +1 916.771.3505 for assistance.
Please do not create another account if you forget your user ID or password, as doing so will not allow you to access the cases in your original account.